Book a Callback

By completing the form below, you can have us call you back at the earliest opportunity to discuss the issue you are having with your electronics and what we can do to help!

To book a callback, please complete the form below.

First Name Surname Contact Number (Number to contact you via) Item Brand First Name

Customer Feedback

We value the opinion of our customers, past and future, greatly, which is why we'd love to hear from you on your experience with us.

If you complete the form below, we'll read over your input and together, we can improve our service and make it into something truly great.

By completing the form below and submitting your feedback, you agree to the possibility of your First Name and Comment being published on our site, no other information about you will be stored or made public. We take the job number only to validate the comment.

First Name: Surname: Rating (Higher numbers represent higher rating): 5 4 3 2 1 Your Feedback:

Price List

Terms and Conditions

Under Warranty Repairs:

All under guarantee repairs must be supported by a 'Receipt' or proof of purchase (for first 12 months warranty). Extended warranties or guarantees must be supported by a certificate of extended cover (also purchase details will be required). All Manufacturer warranties will be considered void if the fault has occurred as the result of physical damage or customer misuse.

Non-Refundable Deposits:

The appropriate inspection charge will be taken as a non-refundable deposit, at the time of booking in or when collecting the unit. This deposit will be deducted from the completed repair charge or pay for the inspection charge if any estimate provided is refused.

Repair Warranty:

ICTV will provide a three month repair warranty from the date of collection/delivery or on-site repair. We guarantee all new parts fitted and any work carried out by ICTV, but we do not cover the whole unit against further or unrelated failures. ICTV will endeavour to complete repairs as soon as possible, but we cannot guarantee a completion date.

Other Information:

Units left un-collected from ICTV after a period of three months or over from the date of notification, may be disposed of or sold to recover storage/repair charges.

1. All repairs are considered as chargeable to customers unless supported by a valid:

   a) Proof of purchase confirming that it is within the manufacturer’s warranty period,

   or

   b) Extended warranty certificate

2. Estimation fees are non-refundable.

3. The ICTV warranty period is 90 days from the date of collection or delivery and covers the cost of parts used and labour for the work carried out. ICTV cannot be held responsible for parts unrelated failures.

4. Refer to the manufacturer’s warranty certificate for their terms of cover. Faults found to be caused by user error, impact damage, sand or liquid ingress will be treated as chargeable, or returned unrepaired.

5. Payment taken for accessories of consumables are non-refundable if subsequently not required.

6. Estimates will not be provided if the cost falls below the repair threshold.

7. If firmware/software updates are available they will be applied during the normal repair process.

8. ICTV accept no liability for damage to, or loss of, data of software as a result of completing a repair. It is the responsibility of the customer to ensure that all data has been backed up prior to repair, illegal material may be passed on to the police.

Your statutory rights are unaffected.

This information is correct at time of publication. ICTV reserve the right to change the trading terms without notice.

Privacy Policy

The following privacy policy outlines the usage and methods of protecting your data supplied when using this website. ICTV is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

ICTV may update this policy from time to time via this page. You should check this page occasionally to ensure that you are happy with any changes. This policy is effective from January 2010.

What we collect:

We may collect the following information:

• Name and Job Title
• Product Information (information about the electronic item you bring us)
• Contact Information including home address, phone number or email address

We will only use your contact information in regards to a current repair you have with us. Once a job is complete, the information will remain in our systems but will be for business records only. We will not contact you in for advertising, research, sales or any other reason. Nor will we forward your information on to third party companies, unless in regards to a repair (for example, a warranty repair).

Security

We are committed to ensuring that your information and our systems are secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web application to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Continuing to use our website without physically accepting cookies, we will assume that you accept the use of cookies and they will be stored on your computer. You can still remove these manually or via clicking the reject button on our cookie policy.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

ICTV (Farnborough) Ltd.

Unit 3, Kingsgrove Industrial Estate

Invincible Road

Farnborough

Hampshire

GU14 7SS

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.